FAQs

Name: The Highland Hotel By Compass Hospitality - Strathpeffer
Address: 834 Ross Shire 1 - A, Strathpeffer, IV14 9AN, Scotland
Telephone: +44 01997 421457

Frequently Asked Questions

Welcome to the Highland Hotel FAQs page, where you’ll find answers to common questions about your stay, including booking details, check-in times, parking, dog policies, and more. We aim to make your experience as smooth and enjoyable as possible by providing clear and helpful information.

We are committed to offering great value alongside comfort and convenience. Browse through our FAQs below to get all the information you need before your visit.

How do I book directly with the hotel?

By telephone: +44 01997 421457 or email: rsvns@highlandhotel.co.uk

What is your cancellation policy?

Our cancellation policy is free cancellation up to 72 hours before check-in, if cancelled within 24 hours 1 night's stay will be charged and if cancelled on the day of arrival, full payment will be taken.

What payment methods do you accept?

We accept all major credit cards and cash.

Can I amend my booking?

You can amend your booking if we have availability

What time is check-in and check-out?

Check-in is 16:00 PM and check-out is 10:00 AM

What are the fees/conditions for early check-in and late check-out?

We can arrange early check-in or a late check-out if contacted in advance. The fee would be £20

Is your reception open 24 hours? Can guests check in after midnight?

We have a 24 hour reception and check-in is possible after midnight

Is breakfast included, and how much does it cost if added?

Breakfast is included in some packages but if not then it is available for £12 per person

What time is breakfast served?

Between 07:00 - 09:30 AM weekdays and 07:00 - 10:00 AM at weekends.

What time is lunch served?

We do not serve lunch at the moment

What time is dinner served?

Dinner is between 18:00 - 20:30 PM

What are your on-site restaurant and bar, and their operating hours?

Our MacKenzie restaurant is open for breakfast between 07:00 - 09:30 AM weekdays and 07:00 - 10:00 AM at weekends. Evening meals are served between 18:00 - 20:30 PM.
The Jacobite Bar is open 16:00 - 23:00 PMweekdays and 15:00 - 23:00 PM at weekends.

Are there any room services provided? What are the timings for room service?

We currently do not provide room service

Are pets allowed in the hotel?

Pets are allowed in the hotel

What is the dog fee per stay?

Our dog fee is £10 per dog per night

Is on-site parking available? What is the nightly fee?

Free on-site parking is available